Terms of Service
The Oil Guys – Mobile Oil Service
Effective Date: September 1, 2026
These Terms of Service govern use of our website and booking of our mobile vehicle maintenance services. “The Oil Guys,” “we,” and “us” refer to, doing business as The Oil Guys-Mobile Oil Change.
Please review these terms before booking. We will present these terms for acceptance during the booking process.
1. Booking and Service Authorization
Appointments are subject to confirmation, service-area availability, vehicle compatibility, and access to a suitable service location. Requested appointment times are not guaranteed until confirmed.
You must provide accurate contact information, service address, and vehicle details, including year, make, model, and engine type. By authorizing service, you confirm that you own the vehicle or have permission to approve work on it.
A booking authorizes only the services and charges you approve. We will obtain your approval before performing additional work or adding charges beyond the authorized scope.
2. Pricing and Payment
Prices depend on vehicle requirements, oil type and capacity, filter selection, location, and requested services. Advertised starting prices apply only to the stated package and qualifying vehicles.
We will disclose applicable taxes, disposal charges, travel charges, and other fees before you approve service. If vehicle information or an inspection changes the estimate, we will explain the revised price and obtain your approval before proceeding.
Payment is due upon completion unless a separate written agreement provides otherwise. Accepted payment methods are [insert payment methods]. Fleet account payment terms must be established in writing.
3. Cancellations, Rescheduling, and Access
Please provide at least [insert notice period] when canceling or rescheduling.
Any cancellation, missed-appointment, or unsuccessful-service-call fee must be disclosed to you and accepted before booking. No such fee applies unless it was disclosed and accepted.
You must ensure the vehicle is accessible at the confirmed location and arrange access to keys when needed. If we cannot access the vehicle or safely perform the service, we may need to reschedule.
We may delay, reschedule, or cancel an appointment because of severe weather, unsafe conditions, equipment problems, or other circumstances affecting safe service. If we cancel without completing service, you may choose to reschedule or receive a refund of any prepaid amount for work not performed.
4. Customer Responsibilities and Service Location
You are responsible for:
Providing a stable, reasonably level surface with enough clearance for safe work.
Obtaining permission from the property owner, employer, landlord, or property manager.
Confirming that on-site vehicle maintenance is permitted at the location.
Informing us of known leaks, warning lights, mechanical problems, modifications, or prior damage.
Keeping children, pets, and other people clear of the work area.
Removing valuables and securing personal belongings.
We may decline or stop work when conditions are unsafe, access is inadequate, or the requested service is unsuitable for mobile maintenance. We will explain any work completed and obtain approval before undertaking additional work.
5. Service Scope and Limitations
We perform the maintenance services listed in your approved service order. An oil change, fluid check, or visual inspection is not a comprehensive mechanical inspection, diagnosis, safety certification, or guarantee against future failure.
Fluid top-offs and additional checks apply only when included in your selected package and appropriate for your vehicle. We may recommend further evaluation by a qualified repair facility when we identify concerns outside our service capabilities.
We select oil and filters based on the vehicle information provided and applicable manufacturer specifications. You remain responsible for following the vehicle manufacturer’s maintenance schedule and addressing warning lights, leaks, and other mechanical concerns.
6. Preexisting Conditions and Property Protection
We take reasonable precautions to protect your vehicle and the service area and to contain and remove used oil and filters.
We are not responsible for preexisting damage or unrelated mechanical failures that our work did not cause or worsen. This includes previously damaged drain plugs, oil pans, threads, housings, or other components. If we discover a condition that affects safe completion, we will explain the issue and discuss available options before proceeding.
Nothing in these terms releases us from responsibility for damage caused by our negligence or otherwise limits liability that cannot lawfully be limited.
7. Service Concerns and Warranties
If you believe there is a problem with our work, contact us promptly with your service date, vehicle information, and a description of the concern.
If you notice an oil-pressure warning, significant leak, unusual engine noise, or another potentially serious condition, stop operating the vehicle when safe and obtain assistance. Do not continue driving if doing so could cause additional damage.
When reasonably practical, allow us an opportunity to inspect the concern before nonemergency corrective work is performed. This does not require you to delay emergency repairs or take actions that could cause further damage. Preserve relevant photos, invoices, and replaced parts when practical.
Any express workmanship warranty will be provided in writing before service. Manufacturer warranties on oil, filters, or other products, if available, are governed by their applicable terms. Nothing in these terms excludes warranties or remedies that cannot legally be excluded.
8. Refunds and Billing Concerns
Contact us promptly about an incorrect charge or service concern. We will review the service record and supporting information and provide any correction, refund, or other remedy required by applicable law or an applicable written warranty.
Payment for authorized work does not waive your right to raise a legitimate service or billing dispute.
9. Website Use and Privacy
You may use our website for lawful purposes, including reviewing services and requesting appointments. You may not submit fraudulent bookings, interfere with website security, or copy our protected content without permission.
Website information may contain errors or become outdated. We will confirm material pricing and service details before you authorize work.
Our [link to Privacy Policy] explains how we collect, use, and protect personal information. Providing contact details for an appointment does not, by itself, constitute consent to unrelated marketing messages.
10. Disputes and Governing Law
Please first contact [email/phone] so we can attempt to resolve a concern directly. This request does not prevent you from pursuing available legal remedies or require you to miss a filing deadline.
North Carolina law governs these terms, subject to applicable federal law and mandatory consumer protections. Nothing in these terms requires binding arbitration or waives access to small claims court or other courts with jurisdiction.
11. Changes and Separate Agreements
We may update these terms by posting a revised version with a new effective date. Changes apply to future bookings and do not retroactively change previously accepted service terms.
A separate signed fleet or service agreement controls where it expressly conflicts with these terms, subject to applicable law. If any provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
12. Contact Us
The Oil Guys-Mobile Oil Change
Phone: (252) 267 - 3219
Email: theoilguysexpress@gmail.com
Mailing Address: 3400 Peebles Rd, Raleigh, NC, 27616